Programs > Crisis Intervention Team > How to Help

When talking to the 911 operators be prepared for questions routinely asked which could include:

• Your name and your relationship to the person you are calling about.
• Your location and phone number with the operator.
• The situation currently occurring.
• The name and any information of the person needing help: including description (age, race, hair, clothing, etc) to help officers identify the person in crisis.
• Tell the operator if the person has been previously diagnosed with a known mental illness, and if they are currently taking medications.
• If the individual is no longer taking medications, state the length of time they have been off of their medications.
• If there are any weapons or items at the location that the person may use to harm themselves or others (i.e. guns, knives, pills, etc.).
• Where the caller will be located upon arrival of the officer.

When the police officer arrives:

• If possible, try to meet officers outside or out of earshot of the person you have called about.
• Stay calm and explain the situation fully and if the situation has escalated.
• Have on hand information about psychiatrist contact numbers if available.
• Alert the officer if the individual has a history of violent behavior.
• Remember to alert the responder to items at the location that the person may use to harm themselves or others (i.e. guns, knives, pills, etc.).
• Relay information regarding prior contacts with law enforcement officers including what worked well and what did not.
• Supply information on previous de-escalation techniques that have been used and are effective.
• Describe any topics or situations that may make the situation worse.
• State what you would like the officer to do to resolve the situation.
• Do not try to interject or approach officers while they are engaged with your loved one.